|[成都市旅游执法支队]|--旅游投诉系统

Notes to complaint

Ⅰ.The complainant may submit his/her complaint to complaint disposing agency, when:
Ⅱ.The dismiss shall be made where:
Ⅲ.As to travel complaint, the following conditions shall be met:
Ⅳ.For travel complaint, the following particulars shall be prescribed:

[Memo]

Complaint object

Travel Agency
Hotel
Attractions
Tour Conductor
Tour vehicles

Please fill in the content and provide relevant documents complaints, and bear corresponding legal responsibilities! With "*" options are required,otherwise you are unable to complete complaints, other options are for optional fields.

To Complain Fill

Complaint Topic：

Information about Complainant

Name：

Telephone：

Gender：

MaleFemale

Nationality：

Email：

Filling E-mail is mandatory!

Address：

Information of the complained travel agency

Company：

Responsible Person：

Telephone：

Address：

Complaint content

You can enter 800 characters.

Attachment Upload

Attachments requirements: complete travel contract, travel journey, invoice (receipt)(original version or its copy) shall be included. Available attachment format: jpg. The other attachments support :the picture, the video,the audio and documents format, each attachment shall be no more than 500K. Among the above attachments, the travel contract must be uploaded.

travel contract：	[Add] [Delete] *
travel journey：	[Add] [Delete]
invoice and receipt：	[Add] [Delete]
Other attachments：	[Add] [Delete]

To Hotel Fill

Complaint Topic：

Information about Complainant

Name：

Telephone：

Gender：

MaleFemale

Nationality：

Email：

Filling E-mail is mandatory!

Address：

Information of the complained hotel

Name of hotel：

Address of hotel：

Contact person：

Telephone：

Complaint content

You can enter 800 characters.

Attachment Upload

Attachments requirements: complete hotel invoice (receipt)(original version or its copy) shall be included. Available attachment format: jpg. The other attachments support :the picture, the video,the audio and documents format, each attachment shall be no more than 500K. Among the above attachments, the hotel invoice must be uploaded.

certificates for housing：	[Add] [Delete] *
Other attachments：	[Add] [Delete]

景区景点投诉填写

Complaint Topic：

Information about Complainant

Name：

Telephone：

Gender：

MaleFemale

Nationality：

Email：

Filling E-mail is mandatory!

Address：

Information of the complained scene

Name：

Address：

Complaint content

You can enter 800 characters.

Attachment Upload

Individual traveler Individual traveler

Attachments requirements: Complete the relevant information, documents or scanned vouchers，Available attachment format: jpg. The other attachments support: the picture, the video, the audio and documents format, each attachment shall be no more than 500K.

Contract：	[Add] [Delete]
certificates for housing：	[Add] [Delete]
Other attachments：	[Add] [Delete]

导游投诉填写

Complaint Topic：

Information about Complainant

Name：

Telephone：

Gender：

MaleFemale

Nationality：

Email：

Filling E-mail is mandatory!

Address：

Informaton of the complained guide

Name：

Telephone：

Gender：

Tour guide certificate number：

Complaint content

You can enter 800 characters.

Attachment Upload

Attachments requirements: complete travel contract, travel journey, invoice (receipt)(original version or its copy) shall be included. Available attachment format: jpg. The other attachments support: the picture, the video,the audio and documents format, each attachment shall be no more than 500K. Among the above attachments, the travel contract must be uploaded.

travel contract：	[Add] [Delete] *
travel journey：	[Add] [Delete]
invoice and receipt：	[Add] [Delete]
Other attachments：	[Add] [Delete]

投诉填写

Complaint Topic：

Information about Complainant

Name：

Telephone：

Gender：

MaleFemale

Nationality：

Email：

Filling E-mail is mandatory!

Address：

Information of the complained tour vehicles

License plate number：

Name of driver：

Telephone：

Complaint content

You can enter 800 characters.

Attachment Upload

Attachments requirements: complete travel contract, travel journey, invoice (receipt)(original version or its copy) shall be included. Available attachment format: jpg. The other attachments support :the picture, the viduo,the audio and documents format, each attachment shall be no more than 500K. Among the above attachments, the travel contract must be uploaded.

travel contract：	[Add] [Delete] *
travel journey：	[Add] [Delete]
invoice and receipt：	[Add] [Delete]
Other attachments：	[Add] [Delete]

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